At FULBOQ ("FULBOQ", "we", "our", "us") we respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them.
The information we collect from you and how
FULBOQ collects personal information in several ways when you place an order or register as a Member for a service offered by FULBOQ.
By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address and shipping address(es) so that we can process and fulfill your order.
We currently accept cheque/cash for Hong Kong based orders and bank draft/telegraphic transfer for international orders.
We will never collect any credit/debit card details. Credit/debit card details will be used by third-party payment gateways to process payment. We may also obtain information as a result of authentication or identity checks. We ask for your email and your phone number. These details allow us to process your order and to let you know the status of your order. We will never contact you by email, phone or text message requesting credit/debit card details.
Users of FULBOQ will only have their name and email address processed in order to provide the service and respond to any complaints or otherwise where required by law on in connection with any legal proceedings or dispute.
Information about Cookies
How this information may be used including anyone it might be shared with
FULBOQ may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience.
We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with our Retail boutiques in order to deliver an integrated service. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.
We do collate information about site traffic, sales, wish lists, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
Marketing Opt-in and Opt-out provision
When you register, you will be given the option to opt-in of subscribing to our regular update service which will send you: Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions.
We do not sell or pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by FULBOQ.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot.
To opt out or unsubscribe from or direct mail service or updates, please contact FULBOQ by email at email@example.com.
Access and if necessary, change personal information FULBOQ
If for any reason you are concerned that the personal information held by FULBOQ is not correct, please email us at firstname.lastname@example.org.
If you wish to modify your billing or shipping address while your last order is still being processed, please contact us by email at email@example.com .We will amend your personal details on your behalf.
Safeguarding your personally identifiable information
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.
Where and how to ask question or file complaints
If you require more information please go to the Contact Us section of the web site and send an email using our contact form or directly at firstname.lastname@example.org or write a letter to our address: FULBOQ, Level 12, One Peking, 1 Peking Road, Tsim Sha Tsui, Kowloon, Hong Kong.